ITSM in Slack
Delight your users with Slack first support for Jira Service Desk.
HelpDesk+ stops the tab-tango and allows your team to easily track all of your requests without switching context.
Works with Jira Cloud, Data Center, and Server.
ITSM in Slack
How does Slack
first support work?
Stop losing track of requests from Slack
Create requests from Slack messages
Convert messages in your support channels or DMs and create issues to track resolution.
With HelpDesk+, Slack is the only interface needed for user support which delights your team and simplifies your process.
Use Emoji to create
Requests in a click
Map your frequently used request types to emoji in Slack to create a service request in a single click.
No more navigating to portals or checking endless emails.
Keep everything in sync automatically
Auto-sync updates Slack ↔ Jira
Save your team on switching and improve user satisfaction with the support process by providing Slack first support and request updates.
Keep your existing back-end process for support teams by allowing agents to make updates wherever they want.
HelpDesk+ automatically keeps everyone on the same page.
Keep your request types
and skip re-mapping
With HelpDesk+ all of your request types from the service desks you choose are visible within Slack.
Users can easily create requests with the additional details you need to provide world-class support.
No mapping of existing request types to Slack is needed with HelpDesk+
Resolve issues immediately with self-help
Auto resolve common issues
Quickly resolve common requests with automatic suggestions from existing knowledge and help docs.
HelpDesk+ suggests Confluence articles to users in Slack in real time and makes it easy to instantly resolve issues.
Integrations
Ready to learn
more?
