ITSM in Slack

Delight your users with Slack first support for Jira Service Desk.

HelpDesk+ stops the tab-tango and allows your team to easily track all of your requests without switching context.

Works with Jira Cloud, Data Center, and Server.

Create support requests from Slack with message action

How does Slack
first support work?

Helpdesk+ Logo

Stop losing track of requests from Slack

Create requests from Slack messages

Convert messages in your support channels or DMs and create issues to track resolution.

With HelpDesk+, Slack is the only interface needed for user support which delights your team and simplifies your process.

Create support requests from Slack with message action

Use Emoji to create
Requests in a click

Map your frequently used request types to emoji in Slack to create a service request in a single click.

No more navigating to portals or checking endless emails.

Create Jira Service Desk request with emoji

Keep everything in sync automatically

Auto-sync updates Slack ↔ Jira

Save your team on switching and improve user satisfaction with the support process by providing Slack first support and request updates.

Keep your existing back-end process for support teams by allowing agents to make updates wherever they want.

HelpDesk+ automatically keeps everyone on the same page.

View Request History

Keep your request types
and skip re-mapping

With HelpDesk+ all of your request types from the service desks you choose are visible within Slack.

Users can easily create requests with the additional details you need to provide world-class support.

No mapping of existing request types to Slack is needed with HelpDesk+

Create Jira Service Desk request with emoji

Resolve issues immediately with self-help

Auto resolve common issues

Quickly resolve common requests with automatic suggestions from existing knowledge and help docs.

HelpDesk+ suggests Confluence articles to users in Slack in real time and makes it easy to instantly resolve issues.

Confluence knowledgebase suggestions


Ready to learn

Get started with Slack first support for free for 14-days.