HelpDesk+ creates a two-way enterprise class integration between Slack and Jira Service Desk.
See what's different to understand why thousands of teams with Jira Service Desk are utilizing HelpDesk+
Works with Jira Cloud, Data Center, and Server.
See what makes HelpDesk+ the most powerful integration between Slack and Jira Service Desk.
| | HelpDesk+ |
| Create requests from Slack messages Capture Slack messages to create requests for your team | |
| Quick-Create requests with Emoji Add Emoji to messages to quickly create pre-defined request types. | |
| Automated Self-Help Automatically help users with connections to support documentation to auto-resolve issues. | |
| Synchronize Slack and Jira Update issues from Slack or Service Desk with automatic synchronization of all messages, status updates, and more. | |
| Share files Slack ↔ Jira Add files to Slack and see them in Jira. Update from Jira and get notified in Slack. | |
| Automatic Setup for Slack Automatically synchronize requests types from Jira Service Desk to Slack without additional configuration. | |
| Approval workflows Let users approve requests in Slack when their approval is needed. | |
| Agent Notifications & Actions Alert agents in Slack when requests are created and update the request right from Slack. | |
| Request Feedback Ask users to rate their support in Slack and route feedback to Jira Service Desk. |
Save your team on switching and improve user satisfaction with the support process by providing Slack first support and request updates.
Keep your existing back-end process for support teams by allowing agents to make updates wherever they want.
HelpDesk+ automatically keeps everyone on the same page.
With HelpDesk+ all of your request types from the service desks you choose are visible within Slack.
Users can easily create requests with the additional details you need to provide world-class support.
No mapping of existing request types to Slack is needed with HelpDesk+
