Auto resolve
common issues

Quickly resolve common requests with automatic suggestions from existing knowledge and help docs.

HelpDesk+ suggests Confluence articles to users in Slack in real time and makes it easy to instantly resolve issues.

Quickly resolve common requests with automatic suggestions from existing knowledge and help docs.

Help users help themselves

Automatic Self-help

Connect your help documentation in Confluence to Slack with HelpDesk+ to automatically offer self-help suggestions to your team.

Track which docs are helping users and easily close issues that are resolved with self-help.

Automatically help users with knowledgebase

How it works

  • A new request is created in Slack
  • HelpDesk+ searches connected help documentation
  • Relevant articles are suggested in Slack
  • The user can view the doc and easily close the issue if no longer needed.

Keep everything in sync automatically

Auto-sync updates Slack ↔ Jira

Save your team on switching and improve user satisfaction with the support process by providing Slack first support and request updates.

Keep your existing back-end process for support teams by allowing agents to make updates wherever they want.

HelpDesk+ automatically keeps everyone on the same page.

Auto-sync Slack and Jira

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more?

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