Create tickets with 🎫 in Slack

Create a support request in Jira Service Management by reacting to a Slack message with 🎫 emoji

What’s it handy for?

Create support requests in a single click with an emoji mapped to an issue type in JSM.

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A few uses for this workflow:

Selectively create issues when support cases need to be tracked further
Teach users process visually with emoji reactions performing actions

In your support channels anyone can message your team and you can create tickets when you need to track your work and sync your conversation.

To get started:

Install HelpDesk+ to your Slack workspace
Invite the app to your channels
Configure your request types in your support channel

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See it in action:

Ticket created from message when mapped emoji added as reaction

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