Pricing

Try us for free for 14 days!

Standard
$1
$1.20
per slack user, per month.
per slack user, per month.
  • Minimum 10 users Standard plans start at 10 users or $120 per year with annual plans.
  • Pricing per Slack workspace A bot connects a Slack workspace to a Jira instance. Additional connections require additional bots.

Enjoy all of these features:

  • Create requests from Slack
  • Discuss and issues in threads
  • Auto-sync discussions
  • Secure Cloud hosting
  • SOC II & Privacy Shield
Professional
$1.25
$1.50
per slack user, per month.
per slack user, per month.
  • Minimum 100 users Professional plans start at 100 users or $1,500 per year with annual plans.
  • Pricing per Slack workspace A bot connects a Slack workspace to a Jira instance. Additional connections require additional bots.

All Standard features, plus:

  • Guaranteed SLA
  • Data Residency
  • Invoice Payments
  • Security Reviews
  • Priority Feature Requests
Enterprise
$1.5
NA
per slack user, per month.
only available in annual plan
  • Minimum 500 users Enterprise plans start at 500 users or $6,000 per year with annual plans.
  • Option to Self-host Self-hosted instances require additional license for docker container or private instance.

Everything in Pro, plus:

  • Master Service Agreement
  • Dedicated Account Manager
  • Live Training Sessions
  • Self-hosted via Docker
  • Private Instances with EKM

Compare our Plans

 

Standard

Professional

Enterprise

Features

JSD Server, Data Center and Cloud
Create requests from Slack messages
Automatic self-help
Auto-sync updates Slack ↔ Jira
Quick create with Emoji
Agent notifications
All Request types in Slack
View & update requests in Slack
Approval workflows in Slack
User satisfaction surveys
User support dashboard
Feature Requests
Priority
Priority

Agreement & Payments

Payments Credit Card
Invoice / Credit Card
Invoice
PCI Compliant
99.9% SLA  
Data Residency  
Security Reviews  
Master Service Agreement    

Hosting & Security

Privacy Shield
SOC II Compliant
Private Server
Self-hosted / Docker

Frequently Asked Questions

Can I try HelpDesk+ before I buy?

Sure! All plans come with 14-day free trial, no credit card needed.

How are Slack users defined?

We use the Slack API to determine the number of users on your Slack team in the workspace where the bot was installed. Pricing is based on your team size in Slack.

How are payments secured?

We have partnered with Zoho to provide a PCI compliant secure payment solution. You can learn about the payment security at Zoho here. Payment data is never stored on Nextup servers.

Can I update my billing contact?

Yes, please login to your account and select your premium bot and then fill out the form to updated or edit your billing contact.

How do I update my credit card?

Please login to your account and navigate to the billing page to update your credit card details.

What is your refund or satisfaction policy?

In short we do everything we can to ensure you are happy. We believe our customer satisfaction policy is very user friendly. We hope you agree – read the full policy here

How can I manage my account and settings?

Please login to your account to manage your account and settings.

How do I map my request forms to Slack?

You don't have to. With HelpDesk+ all of your forms are automatically mirrored in Slack. If you want to change the fields displayed you can adjust your form in Jira Service Desk or Jira and the form will update automatically in Slack.

Does it work with Jira Server and Data Center?

Yes, we fully support Jira Server instances on version 7.0 and above. We also have solutions for self hosted Jira Server instances that run behind the firewall and cannot whitelist a static IP address with our enterprise edition offering. Learn more about enterprise edition

What if our Jira is behind a firewall?

Behind the firewall Jira Server instances can work with our service. We have static IP addresses that can be white listed in the firewall and we offer a self-hosted version with our enterprise edition. Learn more about enterprise edition

What about a self hosted enterprise version?

We have options for larger organization from private servers, self hosted, non credit card payment options and more. Learn more about enterprise edition

How does this work? How is it secured?

The solution utilizes secure connections based on OAuth security to connect Slack to Jira. Once the connection is established the Slack APIs find matches to specific patterns in your channels where the bot has been invited. If a match is found an API call is made to Jira to take action. All matching is done in memory and no logs are stored. We take your security and data privacy seriously. Learn more about our security practices or read our privacy policy

Do you respect Jira permissions?

Yes, when users take actions with the bot a secure OAuth connection is made at the user level. This allows the solution to check permissions of the user when making updates. You can also specify that you want all users to authenticate before getting ticket information via configuration.

Do you offer discounts for students and nonprofits?

Nextup supports students, nonprofits and charities and offers a 25% discount on annual plans. Contact support at info@nextup.ai or chat with us below for details around how we can help you!

Don't see your question? contact us and we will be happy to help.