Incident Management

Quickly identify incidents and keep everyone on your team in sync.

Get incident alerts in Slack and convert to incident issues and share current status without switching context.

Works with Jira Cloud, Data Center, and Server.

Create support requests with Emoji response in Slack

Keep everyone on the same page

Manage Incidents in Slack

Get incident alerts from your team and convert messages into incident issues with public status updates for your team.

With HelpDesk+, everyone can know about incidents as they occur in real time reducing duplicated notifications and upping transparency.

Keep your team in sync

How it works

  • Someone on your team notices an active issue.
  • The user reports the issue in a Slack channel.
  • A incident issue is created and visible to everyone.
  • Your team is notified as the incident is updated.

Up your incident awareness for everyone

Auto-sync updates Slack ↔ Jira

Incident status updated automatically in Slack when updates are made in Jira Service Desk.

Keep your existing back-end process for support teams by allowing agents to make updates wherever they want.

HelpDesk+ automatically keeps everyone on the same page.

Auto-sync Slack and Jira


Ready to learn

Get started with Slack first support for free for 14-days.