Request Management

Provide users with self-help and allow employees to create requests for your teams easily right from Slack.

Create a world class service experience within Slack
and Track SLAs, collect CSAT reporting and offer self-help from Confluence.

Works with Jira Cloud, Data Center, and Server.

Create support requests with Emoji response in Slack

Slack first support everyone will love

Auto-sync updates Slack ↔ Jira

Save your team on switching and improve user satisfaction with the support process by providing Slack first support and request updates.

Keep your existing back-end process for support teams by allowing agents to make updates wherever they want.

HelpDesk+ automatically keeps everyone on the same page.

Auto-sync Slack and Jira

Resolve issues immediately with self-help

Auto resolve common issues

Quickly resolve common requests with automatic suggestions from existing knowledge and help docs.

HelpDesk+ suggests Confluence articles to users in Slack in real time and makes it easy to instantly resolve issues.

Confluence knowledgebase suggestions

Measure customer satisfaction feedback easily

Automatic CSAT feedback

Understand your customers experience and improve your service levels with CSAT feedback.

HelpDesk+ asks users to rate their service when their request is resolved and stores responses in Jira Service Desk.

Customer satisfaction feedback in Slack


Ready to learn

Get started with Slack first support for free for 14-days.